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Policies and Restrictions

The Satoyama Hotel (hereinafter referred to as "the hotel") comply with laws and guidelines on personal information protection and other norms, and by conducting appropriate protection of personal information and maintaining the service that customers can relieve In order to provide it, I will establish the personal information protection policy as follows.

Scope of collection and use of personal information

The personal information protection policy is applied when the customer uses the service of the hotel.
We will use your personal information to the minimum necessary for the following purposes.

  • ・Usage for sending information on the service of the hotel (exclusive information, sales guidance etc.), events etc.
  • ・Used to contact you by phone, email, letters etc inquiries from customers
  • ・As the hotel conducts statistical analysis for the provision and improvement of services, use within the range where individuals can not be identified.
  • ・Others when we deem necessary, use for communication by phone, child mail, letters etc.

Compliance with laws and regulations

We will comply with laws and guidelines concerning personal information and other norms.

Compliance and education of internal policies and regulations

We will establish internal policies and regulations, and we will in-house education to comply with them and thoroughly disseminate information.

Management System

We will arrange persons responsible for handling personal information in each department and improve the appropriate management system

Safety Management

We will take necessary and appropriate safety control measures to prevent leakage, loss, destruction, theft, tampering, unauthorized access, etc. of personal information.
In addition, we will properly supervise contractors.

Acquisition and handling of personal information

We will strive to acquire personal information by lawful and fair means and keep it accurate and up to date.

Use of personal information

We will clarify the purpose of using personal information and handle it within the necessary range to achieve its purpose as far as necessary for carrying out business.

Providing personal information

When providing personal information, we will not provide it to third parties without obtaining prior consent from the person except for exceptional measures etc. stipulated by laws and regulations.

Disclosure, correction, suspension of use etc. of personal information

In case of request for disclosure, correction, suspension of use, etc. concerning personal information, except for exceptional measures etc. stipulated by laws and regulations, we confirm that you are the principal and will respond according to the prescribed procedure.

Conduct inspections and audits

We regularly inspect or audit personal information protection, continuously review the management system and efforts, and make efforts to improve.

Change of personal information protection policy

We will contact you on this website if there is a change in the contents of our privacy policy.